Booking terms

paxID OÜ sells your ticket and takes your payment. An airline ticketing partner issues the ticket under its own accreditation. The airline operates the flight under its conditions of carriage, and each airline’s fare rules apply to the flights it operates.

When you press Pay, paxID checks the price and availability again. paxID then puts a temporary hold on your card, confirmed by your bank’s security check, and books your ticket.

The price is the total for all travellers, including taxes and fees. paxID’s fees are shown as their own lines inside that total, at checkout and on your receipt.

A seat you choose is asked of the airline with your ticket and is not guaranteed. If the airline cannot confirm it when it issues your ticket, the ticket is issued without that seat, you still fly, and the seat is not charged: your card is charged the held amount less the seat’s price, with paxID’s booking fee as agreed when you paid. paxID tells you which seat it was, and you choose a seat at the airline’s check-in. Seats cannot be added once the ticket is issued.

At launch, paxID does not sell flights to customers in the United Kingdom, Denmark, or the US states of California, Florida, Hawaii, New York and Washington. Everything else in paxID works there.

When paxID offers travel insurance, a licensed insurance partner sells it. The partner takes the payment and handles claims and refunds. paxID does not collect insurance premiums.