Mobile data
Updated 28 September 2026
The eSIM
Your paxID eSIM is free to install and to keep. You pay only for the data you use.
Your balance
You top up a balance in US dollars. It can hold up to US$75. Data is charged by the megabyte, at the rate of the destination where you use it. Rates can change; your balance keeps its value.
Your balance never expires. It only buys mobile data on your paxID eSIM. It cannot be transferred or exchanged for cash.
Refunds
Within 14 days of a top-up, you can ask for the unused part of it to be refunded to the card you paid with. After that, the unused balance is refunded only for a fault paxID cannot fix, when paxID cannot provide the service, or where the law requires it. Refunds always go back to the original payment method.
To ask for a refund, use support in the app or email support@paxid.com.